Senior Client Services Manager

• Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on our third-party funds supplier for our active investment client strategies.
• Support with the monthly fund switches and annual re-balancing of fund portfolios and regular monitoring of funds and accounts on various platforms.
• Process and execute financial advisor and client instructions whilst adhering to operational processes and minimising operational errors (including new client business submissions, pension investment transfers and monthly fund switches).
• Assist, and where necessary oversee, opening of new client accounts, support with phasing of various investment accounts and help implement any changes required to client accounts, trading accounts disbursements etc.
• Engage and manage other staff engagement with investment houses to give effect to instructions to: open accounts, switch investments, close accounts, obtain investment statements and tax information as required.
• Validate all types of instructions processed in the platform system for quality, data integrity, accuracy, completeness and compliance with relevant legislation.
• Updating Client Care documents and business documents to required standards for submissions.
• Ensure client interactions are handled timely, courteous and in a professional manner with comprehensive and quality responses.
• Monitor all active cases daily and confirm and communicate all processed instructions to clients and financial advisers.
• Support with the resolution of issues identified from daily platform messages and ensure these are addressed and dealt with in a timely manner.
• Review and oversee accuracy of annual client portfolio data submitted to clients.
• Assist with SA and UK regulatory and compliance requests and audits.
• Support with the management of the client database with adequate, complete, valid and necessary records and provide timely weekly case update reports to advisers.

Qualifications: 

• Wealth Management or equivalent qualification (min.120 Credits NQF5/6)
• Certified Financial Planner (CFP) or similar would be to your advantage
• Understanding of the financial planning process
• At least 5 years Financial Services Industry work experience in a senior role
• Be able to learn and gain technical knowledge quickly and easily
• Attention to detail is extremely important together with analytical thinking skills
• Able to interact and relate wit clients and different advisers of all levels