Senior Client Services Manager

Reference: 9300 NB
Consultant: Nine Broodryk 

Job Description: 

  • Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on our third-party funds supplier for our active investment client strategies.
  • Support with the monthly fund switches and annual re-balancing of fund portfolios and regular monitoring of funds and accounts on various platforms.
  • Process and execute financial advisor and client instructions whilst adhering to operational processes and minimising operational errors (including new client business submissions, pension investment transfers and monthly fund switches).
  • Assist, and where necessary oversee, opening of new client accounts, support with phasing of various investment accounts and help implement any changes required to client accounts, trading accounts disbursements etc.
  • Engage and manage other staff engagement with investment houses to give effect to instructions to: open accounts, switch investments, close accounts, obtain investment statements and tax information as required.
  • Validate all types of instructions processed in the platform system for quality, data integrity, accuracy, completeness and compliance with relevant legislation.
  • Updating Client Care documents and business documents to required standards for submissions.
  • Ensure client interactions are handled timely, courteous and in a professional manner with comprehensive and quality responses.
  • Monitor all active cases daily and confirm and communicate all processed instructions to clients and financial advisers.
  • Support with the resolution of issues identified from daily platform messages and ensure these are addressed and dealt with in a timely manner.
  • Review and oversee accuracy of annual client portfolio data submitted to clients.
  • Assist with SA and UK regulatory and compliance requests and audits.
  • Support with the management of the client database with adequate, complete, valid and necessary records and provide timely weekly case update reports to advisers.


  • Wealth Management or equivalent qualification (min.120 Credits NQF5/6)
  • Certified Financial Planner (CFP) or similar would be to your advantage
  • Understanding of the financial planning process
  • At least 5 years Financial Services Industry work experience in a senior role
  • Be able to learn and gain technical knowledge quickly and easily
  • Attention to detail is extremely important together with analytical thinking skills
  • Able to interact and relate wit clients and different advisers of all levels

How to Apply: 

  • Email your comprehensive CV to 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.