Customer Care Consultant

Reference: 10156 MLR
Consultant: Michelle le Roux 

Job Description: 

• Customer service – processing orders, handling all correspondence, sell products/services, processing goods returned, handling customer queries, etc
• General assistance – counting stock, assisting in warehouse, etc
• Attention to detail and close communication with Sales Manager/Technical Advisor with regards to pricing related to East Africa
• Ability to work on strict turnaround times with regards to customer feedback
• Ability to be proactive with all relevant internal departments to offer products either due to out of stocks or alternative options

Qualifications: 

• Grade 12
• Computer literacy (MS Word, MS Excel)
• Excellent communication skills (Afrikaans and English)
• Excellent telephonic skills
• Excellent customer service skills
• SADC experience
• 5 years relevant experience
• Experience and understanding of shipping into Africa and documentation requirements
• SADC or East Africa experience
• SAP working knowledge
• 5+ years’ experience in marketing/sales/customer service environment

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

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