Customer Service Associate

Reference: 10425 SJ
Consultant: Sone Johnson 

Job Description: 

• Operational day-to-day administrative and management of the approved customer service and support strategies (plans), drives, and protocols which will include:
  • Receive and load orders.
  • Obtain credit clearances from the Finance Department
  • Run DPS reports
  • Ensure that orders are loaded on the due date as required by the client and adjust dates accordingly to the schedule report (e.g. when the production process takes longer, etc)
  • Digitally record all documents and place in file which will be sent to the Logistics Department. These will include:
    • The DPS Report
      
    • Clearance from Finance Department
    • Printed Picking / Warehouse slips
    • Sales Order (SO)
    • Purchase Order (PO)
  • After the picking process took place and the picking documents have been returned to him/her, he/she will be responsible for shipping and running shortages.
  • He/She will then communicate with the transporter regarding local orders.
  • He/She maintains contact with the agent, transporter.
• Maintenance and effective management of product quoting tools.
• Back-up management of allocated resources between domestic and export markets.
• Overall professional client (customer/dealer/agent) services and support related to the functional area.
• Effectively and efficiently respond to needs based service and support requests of clients/customers/dealers/agents in a professional and sustainable manner.
• Establish and maintain a professional and ethical trust relationship with clients/customers/agents/dealers through service excellence support.
• Provide service and support date (to Territory Manager – Domestic and Regional Sales Manager: Sub Sahara) Tracking information, prepare reports (Sales Order detailed report, summarise backorder report on excel and communication.
• Reporting and preventing operational delays in service (support) and communication such backorders.
• Monitor service levels by ensuring it meets the set service standards (deliveries) and service deliver protocols.
• Ensure that all relevant policies, protocols and systems are maintained and reviewed/optimised.
• Ensure a productive service environment, proper processes and supporting documentation that meet the basic standards and quality requirements, ensuring the integrity of support services
• Maintain and monitor acceptable and accountable business practices and record keeping/reporting systems, including a proper and secure client/customer/dealer/agent service and support database, meeting the required standards and appropriate levels of sophistication in a competitive industry/market.
• Ensure resource management (including budget, human resources, physical resources and information resources) in respect of the functional area.
• Operational Compliance
• Ensure all operations adhere to the relevant legislation and guidelines (financial and functionally related)

Qualifications: 

• An appropriate management related qualification (graduate level) which includes exposure to logistics, bookkeeping, mathematics or accounting
• 5 – 7 years relevant work experience in a manufacturing environment.
• Customer service requirements within the company’s industry would be advantageous
• Industry knowledge, including competitors

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

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