E-Commerce Client Liaison

Reference: 9528 MLR
Consultant: Michelle le Roux 

Job Description: 

  • Provide general support to our operations and customer service teams.
  • Liaise closely with the e-commerce coordinator to assist with administrative tasks.
  • Answer customer queries telephonically and per email.
  • Assist with management of orders placed through our online shop.
  • Follow up throughout the order fulfilment process to ensure successful delivery.

Qualifications: 

  • A completed National Senior Certificate qualification (matric / Grade 12).
  • A tertiary qualification would be advantageous.
  • Good understanding of customer service.
  • Excellent verbal and written communication skills.
  • Fluent in Afrikaans and English.
  • Knowledge of e-commerce would be advantageous.
  • Proficient in using Microsoft Office apps (Outlook, Excel, Word and PowerPoint).
  • Collaborative work ethic, with good interpersonal skills and the ability to work well in groups.
  • Proactive, positive individual with a sense of ownership.
  • Flexible and adaptable to a fast-paced environment.

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.