Relocation Manager

Reference: 6098 SJ
Consultant: Sone Johnson

Job Description:

  • The Relocation Manager is primarily responsible for managing the relocation services of our client’s assignees globally. The role holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support.
  • Single point of contact for Assignees throughout their relocation process (end to end), across various services including:
    • Household Goods Shipment
    • Sourcing and booking temporary accommodation.
    • School search services.
    • Area orientation.
    • Home finding assistance.
    • Tenancy negotiation and renewals.
    • Settling in and tenancy review.
    • Initiating language and culture training.
    • Departures services.
  • Household Goods Shipment
    • Act as the single point of contact for all phases of the shipment process.
    • General knowledge of household goods moving – import, export and third country moves.
    • Good understanding of customs documentation worldwide.
    • Work with our list of Global Approved Partners, including Freelancers and International Agents to ensure that our services are delivered as per the company’s standards.
    • Manage moves door to door following up with Assignees, Crews, Agents, Freight brokers and approved partners.
    • Liaising with K2 offices globally to ensure alignment and smooth transition from one region to the next.
    • Prepare all necessary documentation and liaise with all the involved parties throughout the shipment process.
    • Counselling on transit insurance and ensuring policy is in place.
  • Home & School Search services:
    • Conducting a full briefing call on requirements, establishing a relationship and managing the expectations in relation to location and the budget available while adhering to client policies.
    • Coordinating the home & school search days and liaising with local consultants to oversee the day.
    • Offering properties and negotiating deals with local agents.
    • Securing school places / managing waitlists with Admissions.
    • Arranging any payment of deposits when necessary in line with the client’s policies.
  • Terminating Tenancy at the end of the assignments:
    • Serving notice on behalf of the client as per the agreement/advising on correct notice periods or negotiating early termination and minimising fees.
    • Arranging the end of tenancy cleaning and organising inventory check-outs.
    • Negotiating deposit disputes until a mutual agreement can be reached between
      Client/Assignee and Managing Agent/Landlord in a timely manner. Referring any disputes to relevant Tenancy Deposit Scheme.
  • Building up close working relationships with Client Human Resources teams.
  • Understanding and following client policies and procedures.
  • Invoicing and reporting responsibilities.
  • Management of suppliers including field consultants, inventory clerks, cleaners, estate agents and schooling consultants, household goods partners and DSPs.
  • Timely and accurately record updates into the company operating system as per company procedures.
  • Managing and organising a caseload of files independently.
  • Managing and overseeing international files and the coordination of services internationally through partners and keeping the clients updated.

Qualifications:

  • Minimum of 3 years of Relocation Services experience would be advantageous
  • Undergraduate qualification in a relevant discipline.
  • GMS qualification.
  • Strong attention to detail and accuracy with data management.
  • Excellent written and verbal communication skills.
  • Consultative and pro-active approach.
  • Be able to think quickly and creatively.
  • Effective time management and organisational skills.
  • Able to be flexible in a changing working environment.
  • Ability to pro-actively work with third party vendors.
  • Ability to display confidence and professionalism in all client interactions.
  • Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook).
  • Excellent Presentation skills.
  • Global travel when required.
  • Additional language skills would be advantageous.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za