Service Consultant

Reference: 10037 NB
Consultant: Nine Broodryk

Job Description:  

Provide technical guidance to clients on system/workflow best practices.
Assist staff with troubleshooting client-specific logs.
Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
Follow up with clients to ensure the resolution of issues in a timely manner.
Keep accurate records of customer interactions.
Follow communication procedures.
Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the systems.
Ensure that support logs are accurate and thoroughly documented
Install a sense of confidence in clients that a high level of service will always be delivered
Support the team leader to ensure that all log inquiries/requests are followed up and that the system produces a high-quality of service delivery
Take responsibility for the timely communication, to the team lead, of any risks and issues as they develop

Qualifications:

One year IT qualification and/or business qualification
Strong technology inclination.
Intensive troubleshooting knowledge.
Ability to effectively prioritise workload.
Ability to work accurately and be detailed orientated.
Must thrive in a team environment and have good written and verbal communication skills.
Excellent task and time management skills.
Ability to work independently and under pressure.
Be able to go the extra mile to assist clients.

How to Apply:

Email your comprehensive CV to exceedhr@exceed.co.za.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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