NOC Analyst

Reference: 9272 CM
Consultant: Christa Mostert 

Job Description: 

  • Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors.
  • Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality.
  • Providing assistance with NOC integration, industry monitoring/ticketing tools.
  • Analysing faults resolution process and developing scripts and reports to optimize.
  • Developing daily, weekly, monthly and ad hoc performance reports.
  • Prepare root cause analysis report and share with relevant team for improvements.
  • Document all actions in accordance with standard company policies and procedures.
  • Manage change requests internal and external.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles.
  • Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors and supervisors.
  • Support the NOC Supervisors and understudy the NOC Manager to acquire management skills necessary to manage the
  • NOC activities in the absence of the NOC manager.
  • Other projects and duties as assigned.

Qualifications: 

  • Bachelor’s Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution
  • 2 years’ experience in mobile telecom NOC operations and handling will be an added advantage.
  • 1 year experience in service delivery and support process handling will be an added advantage.
  • Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.