Product Specialist

Reference: 9239 NB
Consultant: Nine Broodryk 

Job Description: 

  • Fulfil a role in the Customer and Sherpa Team
  • Customer account management
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.
  • Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.
  • Customer support.
  • Online support calls.
  • Customer profile and system setup.
  • Providing customers with system implementation advice.
  • Preparing bespoke insights, guidance and recommendations for management teams.
  • Responding to help desk support queries timeously.
  • On-boarding of management teams, training presentations and demonstrations.
  • Providing support to the broader team as needed.

Qualifications: 

  • A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
  • BEng, BSc, BCom, or similar
  • Experience in the agricultural industry
  • At least 1 year of work experience
  • Ability to work independently, to take initiative and ownership
  • Ability to work well in a team
  • Good time management and prioritisation skills
  • Good communication and presentation skills
  • Excellent understanding of agriculture & food supply chains
  • Ability to build long-term customer relationships
  • Comfortable in the use of IT platforms
  • Excellent English and Afrikaans verbal and written skills
  • An understanding of Spanish would be a bonus
  • Based in Stellenbosch region or surrounds
  • Have a valid SA drivers’ license and own transport

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.