Training & Product Support Specialist

Reference: 9651 MLR
Consultant: Michelle le Roux 

Job Description: 

• Training and Coordination
•  Coordinate, manage and conduct training for employees, our dealership network and end customers.
• The required training programs, events and plans may consist of the following subjects:
  • Technical training
  • Product based training
  • Sales and customer service training
  • Workshop and Engineering training
  • Spare Parts and Maintenance training
  • Administrative and Business Processes training
• Coordination of training includes, but is not limited to:
  • Marrying the training calendar to the marketing master plan and planning themes events and classes in advance
  • Communication of training programs with delegates, both internal and external to the company
  • Directly performing technical and expert training
  • Sourcing and Scheduling training providers, experts and professionals. You will have access to in-house experts and professionals across the company’s departments as well as external training providers and resources
  • Handling of all arrangements for training sessions and seminars such as: invitations, confirmations, attendees, venues, locations, refreshments, equipment, products, machines and presentations and course materials
• Product Support
• Gathering of market intelligence in terms of trends on farming practices, machines, technology and farmers requirements. As well as reporting back this information to management.
• Assisting the sales team with technical specifications and configurations on quotes and orders when required.
• During peak planting seasons: Assist and support farmer-customers with setup and configuration of planters and seeders.
• Actively participate in product testing and development alongside your teammates.
• Administrative and General
• Maintenance of training registers and records.
• Assistance with the updating of and development of parts manuals and brochures.
• Assistance with annual training planning on a national level.

Qualifications: 

• A Technical Engineering Qualification, preferably mechanical.
• 10 to 15 Years Experience in the Agricultural Mechanisation Industry.
• Knowledge of various farming practices, techniques and equipment.
• Experience with precision agricultural systems would be advantageous.
• Willing to travel extensively for work within RSA and occasionally the rest of the world.
• Great communication skills and comfortable speaking in front of people.
• High level of computer literacy.
• Great organisational skills and high levels of administrative efficiency.
• High levels of self-discipline, must be able to work without supervision and have the ability to meet strict deadlines and work under pressure.
• Be able to speak and write both Afrikaans and English fluently.

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

 

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