Accommodation & House Keeping Manager

Reference: 9973 NB
Consultant: Nine Broodryk 

Job Description:  

• Guest Relations: Ensure guests receive a warm welcome and provide a seamless check-in/check-out experience; handle special requests and VIP arrangements to enhance guest satisfaction.
• Reservations Management: Oversee booking processes, manage room inventory, and ensure accurate information on rates, availability, and package offerings.
• Concierge Services: Offer recommendations and facilitate arrangements for activities, dining, and local excursions, enhancing the guest experience and promoting estate services.
• Billing and Financial Management: Supervise accurate billing and efficient payment processes; resolve any financial inquiries or disputes in a timely manner.
• Communication: Serve as the main point of contact for guest inquiries and complaints, addressing issues promptly and professionally to uphold guest satisfaction.
• Team Leadership: Train, supervise, and motivate front desk staff, ensuring they embody the estate’s values and provide consistent, top-tier service.
• Standards and Procedures: Establish and enforce FOH standard operating procedures, ensuring compliance with company policies and maintaining operational efficiency.
• Quality Control: Oversee housekeeping operations to ensure high standards of cleanliness, presentation, and comfort in guest rooms and public areas.
• Room Inspections: Conduct regular room and public area inspections to ensure compliance with luxury standards; address any discrepancies immediately.
• Inventory Management: Manage supplies, linen, and cleaning product inventories to ensure availability while maintaining cost control; oversee budgeting for housekeeping materials.
• Scheduling and Staffing: Develop effective staff schedules to meet operational needs, balancing occupancy rates with labour efficiency.
• Training and Development: Train housekeeping staff on service standards, safety protocols, and efficient cleaning techniques to maintain consistency and quality.
• Health and Safety Compliance: Ensure housekeeping adheres to health and safety regulations, including sanitation practices, safe handling of chemicals, and emergency procedures.
• Interdepartmental Coordination: Collaborate with other departments, especially maintenance and F&B, to ensure a cohesive and seamless guest experience.
• Reporting and Documentation: Maintain accurate records of occupancy, inventory levels, guest feedback, and housekeeping performance metrics; present reports to management as needed.
• Budgeting: Monitor departmental expenses, assist in annual budgeting, and implement cost-effective strategies without compromising quality.
• Innovation and Improvements: Continuously seek ways to improve guest services and operational efficiency; recommend and implement process improvements to enhance the guest experience.

Qualifications: 

• Diploma or degree in Hospitality Management or a related field advantageous.
• 3-5 years of experience in a luxury hotel or estate environment, with at least 2 years in a managerial capacity.
• Strong leadership, organisational, and communication skills.
• Proficiency in property management software and Microsoft Office Suite.
• Commitment to exceptional guest service with a keen eye for detail.
• Ability to work flexible hours, including weekends and holidays, to meet operational requirements.
• Experience in working on Semper advantageous.

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

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