Deputy Hotel General Manager

Reference:  DB 6967

Consultant: Dorei Barnes

Descriptions:

• Assisting the Hotel GM to manage the overall day-to-day hotel operations, as well as the food and beverage outlets on the farm.
• Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and concierge staff and operations), food and beverage, Chef/kitchen, leisure, human resources, accounts, and other aspects as required.
• Adhere to agreed budgets and maintain applicable quality standards and records.
• Quality control of all aspects, including hygiene and health and safety.
• Meet your targets and those of the hotel as a whole.
• Contribute to the training and development of the hotel team.
• Adhere to statutory obligations and agreed-upon quality and best-practice guidelines.
• Train the hotel team to confidently resolve customer queries. 
• Manage customers’ expectations, and deal with and resolve all queries.

Qualifications:

• A hospitality degree.
• Fluent in Afrikaans and English
• Minimum of five years’ experience in the Food and Beverage Industry.
• Experience in managing more than one restaurant simultaneously will be advantageous. 
• Good understanding of management principles and proven experience of working in the hotel industry.
• Excellent leadership skills, with the ability to assist in motivating and developing a hotel service team.
• Genuine desire to serve the needs of customers, with a strong personal responsibility for achieving customer satisfaction.
• Excellent analytical, interpersonal, organisational, and communication skills.
• Good conflict management and problem-solving skills.
• Integrity and honesty.
• Proven project management skills.
• Ability to work under pressure.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.