Senior Floor Manager

Reference: 10052 CDS
Consultant: Carina de Swardt 

Job Description: 

• Guest Service Excellence
  • Oversee all aspects of guest service, ensuring a warm welcome, efficient service, and memorable dining experiences.
  • Proactively identify and address guest concerns, resolving issues promptly and effectively.
  • Build strong relationships with members and guests, fostering loyalty and repeat business.
  • Implement and maintain high standards of service and hospitality.
• Team Leadership
  • Recruit, train, and develop a high-performing front-of-house team, including servers, hosts/hostesses.
  • Conduct regular team meetings, and provide ongoing coaching and support.
  • Motivate and inspire the team to achieve service excellence and exceed guest expectations.
  • Create a positive and inclusive work environment that fosters teamwork and employee engagement.
• Operational Excellence
  • Ensure smooth and efficient restaurant operations, including table management, order taking, food and beverage service, and cashiering.
  • Maintain cleanliness and orderliness in the restaurant and dining areas.
  • Implement and monitor service standards and procedures to ensure consistency and efficiency.
  • Manage restaurant inventory and supplies effectively.
• Communication & Collaboration
  • Communicate effectively with kitchen staff, management, and other departments to ensure smooth operations and guest satisfaction.
  • Build and maintain positive relationships with suppliers and vendors.
  • Represent the restaurant at club events and functions as needed.

Qualifications: 

• Proven experience as a Restaurant Manager or Assistant Manager in a high-volume, fast-paced environment (preferably within the hospitality or golf industry).
• Strong leadership, interpersonal, and communication skills.
• Excellent customer service and problem-solving skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficient in POS systems and other relevant restaurant management software.
• Strong understanding of food and beverage service standards and best practices.
• Passion for providing exceptional guest experiences.
• Flexibility to work evenings, weekends, and holidays as required.

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

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