Business Analyst

Reference: 9981 CM
Consultant: Christa Mostert 

Job Description: 

• Analyse and plan goal driven business requirements
• Provide data-driven insights to support business decisions
• Participate in grooming sessions with business users to define Acceptance Criteria
• Participate in planning sessions to ensure goal driven configuration to provide an optimal solution
• Facilitate configuration and development by providing business context and detailed requirements on request, answering questions from developers
• Manage and present backlog for prioritisation to business owner
• Data visualisation using Lucidchart
• Sandbox environment testing of full solution
• Keep track of bugs logged, status of resolution and retest succes
• Training
• Train super-users and end-users in efficient utilisation of information system
• Provide continuous CRM support to end-users
• Development
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• System Management/Health
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Monitor and work towards fully resolving any system/flow errors and resolve immediately to prevent business delay
• Check specific report(s) to ensure process health and resolve immediately to prevent business delay
• System Support/Administration
• Daily administrative duties
• Salesforce technical user support across all business units
• Compliance
• Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures
• Comply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant and applicable)  

Qualifications: 

• Tertiary qualification (e.g Degree and/ or Post Graduate degree)
• Qualification in Salesforce Administration and/ or business analysis (e.g. certificate or diploma)
• Business analysis experience, preferably in the financial services industry is not required, but will be advantageous
• Experience in information systems (IS) and project management training is not required but will be advantageous
• Sound judgement with well-developed conceptual, analytical and problem-solving skills
• Ability to manage and influence change and to provide practical guidance on implementation of new requirements/initiatives
• Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels and the ability to overcome resistance
• Demonstrated ability to apply well developed analysis and research skills to solve complex problems and/or deliver innovative solutions
• Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved
• Demonstrated ability to analyse and categorise data and provide information on trends and business impacts
• Proven ability to build a rapport with stakeholders at all levels across the business
• High degree of initiative, motivation and resilience
• Demonstrated experience in outbound engagement within a high volume customer service environment
• Proven ability to be self-motivated and work autonomously, while also working successfully within a team
• Strong attention to detail and follow through
• Highly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with business and technical personnel
• Demonstrated solid skills in stakeholder management and developing trusted and enduring relationships with business customers
• Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation
• Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome
• Proven ability to take direction, work independently under pressure, handle competing priorities, meet deadlines that are externally imposed, overcome barriers and manage activities through to completion
• Sophisticated communications skills, both verbal and written (English & Afrikaans) with excellent grammar and spelling.
• The ability to write clearly, courteously and professionally as well as heightened e-mail etiquette
• Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura
• Organising, facilitating and co-facilitating workshops to extract business requirements and define new or improved business processes

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

---