Client Support Consultant

Reference: 9660 CM
Consultant: Christa Mostert 

Job Description:

• Analysing Support Tickets coming in and resolving these
• Escalating Tickets to our Tech Team
• Following-up on Tickets
• Online meetings with Clients, Tech Team and Management
• Reporting
• Implementation of our software platform for onboarding clients
• Analysing an organisation’s data
• Determining information system requirements and defining project objectives
• Making recommendations, such as suggesting appropriate settings and workflows
• Writing reports and documentation

Qualifications:  

• BA level either in computer science, It / business studies
• Previous experience in IT support and knowledge of  tourism are highly beneficial. Excellent written and verbal
• Support, implement, train our clients who are using our enterprise travel reservation software platform.

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

 

Submit CV

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