Reference: 5182 SH
Consultant: Sharleen Horn

Job Description:

  • Are you fanatical about knowing everything you can about your customers? Are you inspired by managing a portfolio of globally recognized customers, where you have the ability to impact their business success? The Customer Development role is essentially responsible for interfacing with a portfolio of high profile Corporate level customers.
  • Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy
  • Growing ARR per key account by upselling existing and new services into the account base
  • Review Customer Account Plans for the designated base in order to deliver on the outcomes of the upsell strategy.
  • Management of key deployment projects where required in customers, coordinating various parties across business in order to deliver on the required outcomes.
  • Relationship building through regular customer meetings and/or interaction
  • Face-to-Face customer engagements and education – a dynamic educator and presenter able to perform under pressure and even troubleshoot where required
  • Business and commercial understanding in order to plan strategically in client patch –Cost Benefit Analysis, Cost to acquire
  • Deal negotiation, contract and SLA management where required in key accounts, with support from the Customer Success Manager
  • Being decisive and confident where required in order to execute on customer requirements within strict time frames in order to delight clients

Qualifications:

  • Degree or Diploma that includes Business Management and/or Information Technology
  • Must have an IT Background
  • At least 5 -7 years in a fast paced, dynamic and entrepreneurial company
  • At least 5 years’ strategic account management type experience
  • Proven experience in time management of complex and varied tasks
  • Proven sales success
  • Proven revenue retention
  • Proven revenue growth
  • Ability to engage at C-Level with ease
  • Meeting and Greeting Skills
  • Engaging Technical Presentation Skills
  • Listening Skills
  • Flexible Communication Skills towards different audiences in a customer
  • Positive Approach
  • Body Language
  • Problem Solving Skills
  • Diplomacy and ability to adapt social style according to audience
  • Ability to empathize
  • Presence of Mind
  • Product and Organization Knowledge

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za