Customer Experience Specialist / Business Analyst

Reference: 10127 NB
Consultant: Nine Broodryk 

Job Description: 

  • Consult with business stakeholders and leadership to understand strategic goals, objectives, processes, and systems
  • Clearly define user needs, problems, opportunities, and solutions for improvement and document these requirements
  • Employ techniques like SWOT analysis, risk analysis, and data modelling through analysis
  • Communicate effectively across business and technology teams to align on optimal solutions
  • Create user stories, acceptance criteria, process flows, and other artifacts to convey requirements
  • Preparation of test documentation which includes test cases and test data
  • Acceptance testing needs to be done to ensure that the product meets the business requirements
  • Continuously refine solutions to meet changing business landscape and objectives
  • Monitor implementation of solutions to ensure adherence to requirements
  • Evaluate and measure the performance of business systems
  • Recommend and drive enhancements
  • Stay up-to-date on emerging technologies and methodologies relevant to the role
  • Take ownership of key customer experience initiatives, ensuring that the business executes these strategies effectively and measures their success
  • Help design and implement customer-centric strategies that focus on improving customer loyalty, reducing turnaround time of deliverables, and driving revenue growth.

Qualifications: 

  • Excellent analytical, conceptual, and critical thinking skills
  • Strong technical aptitude and ability to liaise between business and IT
  • Excellent written and verbal communication abilities
  • Comfortable interfacing with various stakeholders at all levels
  • Proficiency with BA tools like SQL, Visio and software requirements tools
  • Ability to work accurately and be detailed orientated
  • Ability to work independently and under pressure
  • Capable of quickly adapting to client subject knowledge
  • Relevant tertiary qualification in Business, IT or any related field
  • At least 1-10 years of experience as a Business Analyst or in a related role
  • Microsoft Visio or other business modelling skills
  • Ability to handle multiple projects simultaneously
  • Problem-solving and analytical skills
  • Demonstrate sound written and verbal communication skills
  • At least 1 – 3 years of experience in Microsoft SQL
  • Experience with data analysis and database management
  • Experience with briefing senior managers on analysis findings
  • Previous experience in collaboration tools like Jira and Confluence is a plus

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.