HR & Recruitment > Vacancies > Information Technology / Management & Operations > Customer Experience Specialist / Business Analyst
Customer Experience Specialist / Business Analyst
Reference: 10127 NB
Consultant: Nine Broodryk
Job Description:
- Consult with business stakeholders and leadership to understand strategic goals, objectives, processes, and systems
- Clearly define user needs, problems, opportunities, and solutions for improvement and document these requirements
- Employ techniques like SWOT analysis, risk analysis, and data modelling through analysis
- Communicate effectively across business and technology teams to align on optimal solutions
- Create user stories, acceptance criteria, process flows, and other artifacts to convey requirements
- Preparation of test documentation which includes test cases and test data
- Acceptance testing needs to be done to ensure that the product meets the business requirements
- Continuously refine solutions to meet changing business landscape and objectives
- Monitor implementation of solutions to ensure adherence to requirements
- Evaluate and measure the performance of business systems
- Recommend and drive enhancements
- Stay up-to-date on emerging technologies and methodologies relevant to the role
- Take ownership of key customer experience initiatives, ensuring that the business executes these strategies effectively and measures their success
- Help design and implement customer-centric strategies that focus on improving customer loyalty, reducing turnaround time of deliverables, and driving revenue growth.
Qualifications:
- Excellent analytical, conceptual, and critical thinking skills
- Strong technical aptitude and ability to liaise between business and IT
- Excellent written and verbal communication abilities
- Comfortable interfacing with various stakeholders at all levels
- Proficiency with BA tools like SQL, Visio and software requirements tools
- Ability to work accurately and be detailed orientated
- Ability to work independently and under pressure
- Capable of quickly adapting to client subject knowledge
- Relevant tertiary qualification in Business, IT or any related field
- At least 1-10 years of experience as a Business Analyst or in a related role
- Microsoft Visio or other business modelling skills
- Ability to handle multiple projects simultaneously
- Problem-solving and analytical skills
- Demonstrate sound written and verbal communication skills
- At least 1 – 3 years of experience in Microsoft SQL
- Experience with data analysis and database management
- Experience with briefing senior managers on analysis findings
- Previous experience in collaboration tools like Jira and Confluence is a plus
How to Apply:
- Email your comprehensive CV to exceedhr@exceed.co.za.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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