Dialler Manager

Reference: 4406 MLR
Consultant: Michelle le Roux

Job Description:

  • Ensuring that the dialler team performs the necessary changes required to maximise output of production such as changing the dialling settings based on agent activity.
  • Ensuring that real time monitoring of campaigns, file penetration and agents are fully utilised & dialling plans are executed successfully.
  • Achieving desired contact rates necessary to meet productions goals.
  • Collecting necessary data to accurately report on performance and forecast workloads, highlight potential pitfalls for future campaigns
  • Ensuring chorological logs are maintained by team to highlight production challenges and opportunities.
  • Identify and suggest possible improvements to existing processes
  • Ensure all work is performed in compliance with Company Policies as well as respective ruling laws and regulations
  • Promotion of an inclusive business partnership team culture that emphasizes quality and continuous improvement as service offering to internal clients
  • Lead employees to meet the organisations expectations for productivity, quality, and goal accomplishment
  • Liaise with the Service desk, 3rd party IT & BA support teams to ensure correct selection of key data and creation of dialling lists for outbound campaigns

Qualifications:

  • Expertise in SQL (Tableau) advantageous
  • BCom / National IT Degree / Diploma advantageous
  • Minimum 3 years fulltime experience in Dialler leadership role/capacity
  • Experience in a Retail Financial Services environment with background in Collection and Sales processes

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za