Head of OSS / BSS

Reference: 4984 CDS
Consultant: Carina de Swardt

Job Description:

  • • Team management
    • Manage the software development teams.
    • Continue improving internal processes and ensure employees work as a cohesive unit.
  • • Stakeholder / customer management
    • Engage with all internal stakeholders on their requirements and manage their expectations on the current OSS/BSS system.
    • Resolve application issues and bugs in a timeous manner, whilst keeping customers informed.
    • Engage with all areas of the business to design & implement the new evolution of our OSS/BSS system.
  • • Product architecture and lifecycle management
    • Work with the National Systems Manager to understand the overall System environment, all related systems and producing the most appropriate architecture .
    • Maintain and expand the OSS/BSS product platform as directed by the business strategy.
    • Lead the design & implementation of the new cloud based single instance OSS/BSS platform.
  • • Overall responsibility for OSS/BSS product quality and performance
    • Provide an acceptable level of product platform support services to the customer base.
    • Provide an acceptable level of system availability and performance levels to the business.
  • • Reporting & Administration
    • Produce various operational performance reports at regular intervals.
    • Work with the National Systems Manager on development budget requirements.


  • A formal IT or relevant business qualification is required
  • At least 6 years’ preferred experience (not mandatory) in a similar role including but not limited to the following:
    • 3 years’ preferred experience in managing software development and its implementation and support.
    • 3 years’ preferred experience in a senior leadership and management position.
  • At least 3 years of demonstrable hands on development experience using the following technologies:
    • LAMP (Linux, Apache, PHP, MySQL) stack
    • HTML, CSS & visual frameworks like bootstrap
    • SQL databases
  • Experience managing large transaction volumes and processing of large data sets.
  • Strong knowledge of building & designing IT systems.
  • Knowledge of GitHub, Bitbucket or similar source control systems.
  • Knowledge of various payment platforms.
  • Knowledge of ISP systems and industry a bonus.
  • Knowledge of Radius a strong advantage.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za