HR & Recruitment > Vacancies > > IBM Planning Analytics (TM1) Support Analyst

IBM Planning Analytics (TM1) Support Analyst

Reference: 5047 SJ
Consultant: Sone Johnson

Job Description:

  • Reporting to the Support Manager, this role will be the primary system support specialist for the African/Europe and Americas time zones.
  • This role will partner with key finance stakeholders in the support of the PBF (Planning, Budgeting and Forecasting) environment for the client. The client is a Global company with a TM1 (now called IBM Planning Analytics) user base of more than 1500 users. Working in a team of 2 support specialists as part of a bigger team that will rotate in shifts from 8AM – 5 PM or 5PM-1AM weekdays. There is flexibility to work from home depending on the level of experience. Some international travel might be required.
  • System support of IBM Cognos TM1 applications in a global environment
  • Liaise with Business Unit financial stakeholders to optimize reporting and analysis
  • Maintain and improve all TM1 assets, including Cubes, Dimensions, Rules, TI Processes
  • Maintain and improve reporting suites
  • Train, develop and support other business users using IBM Cognos TM1
  • Ensure updated documents of all procedures, processes, rules and definitions are maintained


  • 1+ years of experience either as administrator or support analyst supporting an enterprise system
  • Knowledge and experience working with a service support desk application
  • Experience working with Service Now or similar will be an advantage
  • Tertiary qualification will be an advantage, preferably with IT knowledge
  • Interest in BI/BA tools specifically with Cognos BI, Microsoft SQL/Server and/or PowerBI will be an advantage
  • Good general computing knowledge, troubleshooting and support capability on the Microsoft Windows platform, a good understanding of networking fundamentals, familiar with application configuration
  • A strong sense of responsibility and integrity
  • Ability to work under pressure and deliver on deadlines
  • Business analysis experience

How to Apply:

  • Email your comprehensive CV to
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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