Reference: 5047 SJ
Consultant: Sone Johnson
- Reporting to the Support Manager, this role will be the primary system support specialist for the African/Europe and Americas time zones.
- This role will partner with key finance stakeholders in the support of the PBF (Planning, Budgeting and Forecasting) environment for the client. The client is a Global company with a TM1 (now called IBM Planning Analytics) user base of more than 1500 users. Working in a team of 2 support specialists as part of a bigger team that will rotate in shifts from 8AM – 5 PM or 5PM-1AM weekdays. There is flexibility to work from home depending on the level of experience. Some international travel might be required.
- System support of IBM Cognos TM1 applications in a global environment
- Liaise with Business Unit financial stakeholders to optimize reporting and analysis
- Maintain and improve all TM1 assets, including Cubes, Dimensions, Rules, TI Processes
- Maintain and improve reporting suites
- Train, develop and support other business users using IBM Cognos TM1
- Ensure updated documents of all procedures, processes, rules and definitions are maintained
- 1+ years of experience either as administrator or support analyst supporting an enterprise system
- Knowledge and experience working with a service support desk application
- Experience working with Service Now or similar will be an advantage
- Tertiary qualification will be an advantage, preferably with IT knowledge
- Interest in BI/BA tools specifically with Cognos BI, Microsoft SQL/Server and/or PowerBI will be an advantage
- Good general computing knowledge, troubleshooting and support capability on the Microsoft Windows platform, a good understanding of networking fundamentals, familiar with application configuration
- A strong sense of responsibility and integrity
- Ability to work under pressure and deliver on deadlines
- Business analysis experience
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