Junior Desktop Support Tecnician

Reference: CM 6999

Consultant: Christa Mostert

Descriptions:

• Manage helpdesk – the first point of contact for ICT assistance (hardware/software), keep helpdesk tickets up to date with key information. 
• All 1st level ICT Support and most 2nd level ICT support. 
• Report daily, weekly, and monthly on ICT notices, unresolved issues, threats, and planned activities. 
• PC set up with required ICT systems and applications for new and current staff. 
• Assist in ICT training support for users (Induction as well as ongoing). 
• Ensure systems such as Google Workspace, VIP, access control systems, and machinery operations are efficient.

Qualifications:

• Grade 12 / Equivalent required.
  Minimum 1-2 years of ICT experience in a similar field recommended.
• ICT degree/ diploma / certificate recommended. 
• Ability to cope well under pressure and remain calm in dynamic situations is crucial. 
• Ability to prioritise and focus on multiple tasks to achieve positive outcomes is crucial. 
• Demonstrated ability to work independently and as part of a team. 
• Customer-service orientation, a ‘can-do’ attitude, and results-driven. 
• Strong communication skills including the ability to apply well-developed analysis to solve complex problems and/or deliver innovative solutions. 
• Demonstrated ability to distil complex issues into succinct and easily understood language that conveys key messages successfully at all levels of the organisation. 
• Proven ability to build a rapport with stakeholders at all levels across the business.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.