Junior IT Technician
Reference: 10076 SJ
Consultant: Sone Johnson
Job Description:
- IT Support
- Ensuring that all new starter workstations are set up timeously
- Set-up of computer (active directory, admin rights, settings, etc)
- Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups)
- Access is provided to the relevant software programs in conjunction with the Practice Manager
- Setup of BitLocker
- Arranging a desktop screen, cables, mouse and telephone
- Maintain asset register
- Ensuring that all access of exiting employees is removed
- Removing the exiting employee from relevant software programs in conjunction with the Practice Manager.
- Remove the exiting employee on the Biometric system
- Format of laptops, after all information is safely stored
- Maintain asset register
- Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process
- Maintain IT mailbox (general queries)
- Assisting staff with all software and email related queries
- Assisting staff with printer, telephone and any hardware related queries
- When needed, liaise with Practice Manager/IT Service Provider and providing timeous feedback to relevant individuals on the status and progress of reported issue
- Perform troubleshooting to diagnose and resolve problems and minimising the re-occurrence of the specific issues in the future.
- Clear and concise communication is maintained with Practice Manager
- Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider
- Update and maintain
- Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider.
- Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc).
- Ensuring that the renewal of software licences is maintained.
- Developing and maintaining of the IT policy and communication of any changes to staff.
- Ensuring that all buffer laptops are safely stored
- Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis.
- Able to identify computer or network shortages and communicate the before mentioned to the Practice Manager in a timeous manner.
- Monitoring cloud server (connectivity/interruptions)
- Monitoring server room temperature (UPS notifications)
- Ensure that wifi-password is updated on a regular basis.
- Organise and scheduling of upgrades and maintenance timeously, with minimal interruption of the firm’s efficiency.
- Conduct relevant upgrades on workstation laptops
- Researching various programmes and software within the accounting- and audit industry to optimise future performance.
- Able to present information sessions and training to all staff regarding any new programs
implemented.
- Provide personnel training on any new IT programmes implemented.
- Assist with app installations and setups (authenticators, alarm, etc)
- Assist with general maintenance
- Ad hoc as required
Qualifications:
- Relevant IT Qualification required
How to Apply:
- Email your comprehensive CV to exceedhr@exceed.co.za.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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