Junior IT Technician

Reference: 10076 SJ
Consultant: Sone Johnson 

Job Description: 

  • IT Support
  • Ensuring that all new starter workstations are set up timeously
  • Set-up of computer (active directory, admin rights, settings, etc)
  • Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups)
  • Access is provided to the relevant software programs in conjunction with the Practice Manager
  • Setup of BitLocker
  • Arranging a desktop screen, cables, mouse and telephone
  • Maintain asset register
  • Ensuring that all access of exiting employees is removed
  • Removing the exiting employee from relevant software programs in conjunction with the Practice Manager.
  • Remove the exiting employee on the Biometric system
  • Format of laptops, after all information is safely stored
  • Maintain asset register
  • Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process
  • Maintain IT mailbox (general queries)
  • Assisting staff with all software and email related queries
  • Assisting staff with printer, telephone and any hardware related queries
  • When needed, liaise with Practice Manager/IT Service Provider and providing timeous feedback to relevant individuals on the status and progress of reported issue
  • Perform troubleshooting to diagnose and resolve problems and minimising the re-occurrence of the specific issues in the future.
  • Clear and concise communication is maintained with Practice Manager
  • Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider
  • Update and maintain
  • Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider.
  • Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc).
  • Ensuring that the renewal of software licences is maintained.
  • Developing and maintaining of the IT policy and communication of any changes to staff.
  • Ensuring that all buffer laptops are safely stored
  • Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis.
  • Able to identify computer or network shortages and communicate the before mentioned to the Practice Manager in a timeous manner.
  • Monitoring cloud server (connectivity/interruptions)
  • Monitoring server room temperature (UPS notifications)
  • Ensure that wifi-password is updated on a regular basis.
  • Organise and scheduling of upgrades and maintenance timeously, with minimal interruption of the firm’s efficiency.
  • Conduct relevant upgrades on workstation laptops
  • Researching various programmes and software within the accounting- and audit industry to optimise future performance.
  • Able to present information sessions and training to all staff regarding any new programs
    implemented.
  • Provide personnel training on any new IT programmes implemented.
  • Assist with app installations and setups (authenticators, alarm, etc)
  • Assist with general maintenance
  • Ad hoc as required  

Qualifications: 

  • Relevant IT Qualification required

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.