Network Monitoring Agents

Reference: CDS 6737

Consultant: Carina De Swardt

Location: Stellenbosch / Remote

Description:

  • Maintains and expands customer relationships through:
  • Excellent verbal and written communication skills
    Understanding how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment
  • Follows and implements service delivery processes and procedures
  • Stay informed of customer support processes
  • Updates process and procedure documentation as needed
  • Managing, maintaining, and ensuring the accuracy of the Monitoring Systems
  • Generate reports that track service availability and performance of all managed and monitored systems and services.
  • Logging of all service outages or interruptions.
  • Follow up on the status of any logged and escalated outages.
  • To develop a good all-round understanding of systems and networks.

Qualifications:

  • Grade 12 is required
  • A relevant tertiary diploma or degree will be beneficial
  • Computer knowledge with ability to operate keyboard for data entry
  • Microsoft Office proficiency
  • Familiarity with the fundamental principles of SLA
  • Attention to detail when creating & updating tickets in a ticketing system and in composing, keying, and proofing professional business materials
  • Friendly presence and helpful attitude while on the phone with customers or among team members o Be professional and have a sense of urgency
  • Understands the importance of regular follow up and status updates to customer and management on issues, complaints and escalations, and documents these actions in tickets
  • Experience in working from a ticketing system as part of a larger team will be beneficial
  • Have proven troubleshooting methodology and a desire to solve challenges
  • Will be organized and dependable
  • Technical acumen. Able to learn about computer and Internet networking and related concepts.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za