Network Monitoring Agents

Reference: CDS 6737

Consultant: Carina De Swardt

Location: Stellenbosch / Remote

Description:

• Maintains and expands customer relationships through:
• Excellent verbal and written communication skills
  Understanding how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment
• Follows and implements service delivery processes and procedures
• Stay informed of customer support processes
• Updates process and procedure documentation as needed
• Managing, maintaining, and ensuring the accuracy of the Monitoring Systems
• Generate reports that track service availability and performance of all managed and monitored systems and services.
• Logging of all service outages or interruptions.
• Follow up on the status of any logged and escalated outages.
• To develop a good all-round understanding of systems and networks.

Qualifications:

• Grade 12 is required
• A relevant tertiary diploma or degree will be beneficial
• Computer knowledge with ability to operate keyboard for data entry
• Microsoft Office proficiency
• Familiarity with the fundamental principles of SLA
• Attention to detail when creating & updating tickets in a ticketing system and in composing, keying, and proofing professional business materials
• Friendly presence and helpful attitude while on the phone with customers or among team members o Be professional and have a sense of urgency
• Understands the importance of regular follow up and status updates to customer and management on issues, complaints and escalations, and documents these actions in tickets
• Experience in working from a ticketing system as part of a larger team will be beneficial
• Have proven troubleshooting methodology and a desire to solve challenges
• Will be organized and dependable
• Technical acumen. Able to learn about computer and Internet networking and related concepts.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.