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Operations Manager (WISP)

Reference: 5134 CDS
Consultant: Carina de Swardt

Job Description:

  • The Operations Manager is responsible for the effective management and control of the rolls, functions and processes in the Operations department.
  • Procurement and Stock
    • Project materials procurement cycle
    • Negotiate best pricing with suppliers
    • Tracking and reporting key functional metrics to reduce expenses and improve effectiveness
    • Stock dispatched accurately
    • Minimum stock levels per department
    • Stock takes done timeously and accurately
    • Correct stock movement process followed
    • Accurate stock levels for new projects – accurate timelines
    • Correct procedure for handling damaged goods
    • Capture all supplier invoices, stock adjustments, warehouse transfers and stock returned
    • Warehouse always neat and tidy
  • Fleet
    • Complete fleet due diligence procedure implemented and maintained
    • Fleet costs as low as possible
  • Helpdesk
    • Manage team leaders – monitoring of calls, systems, tickets and schedules
    • Required resources regarding network statuses updated
    • Manage interdepartmental escalations
    • Manage cancellations – saving rate of cancellations, post-mortem of cancellations
    • Supervise network monitoring and incident response performance
    • Prepare and submit status reports to customers and management
  • Installations
    • Ensure quality of installations
    • Oversee the preparation of installations and final as-built drawing packages
    • Effective planning of installation teams, schedules and work standards
    • Effective interdepartmental communication and workflow
    • High profile clients and projects
    • Installation performance in accordance with: SOW, Schedule, Budget, and Quality
    • Statement of Work (SOW) and Schedule of Record
  • Staff Management and Training
    • Company relevant training through suppliers
    • OHS training for departments – bookings and payments
    • Accurate and timely weekly/monthly reporting
    • Code of conduct and high standard of ethics towards clients
    • Performance reviews on quarterly basis with team


  • Advanced wireless technology experience 2-3 years
  • Advanced Mikrotik technology experience 2-3 years
  • Relevant ICT/business/operations qualification
  • Excellent leadership and people skills
  • Strong customer focus
  • Good verbal and written communication skills
  • Problem-solving skills
  • Ability to work quickly and efficiently

How to Apply:

  • Email your comprehensive CV to
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to

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