Service Consultant

Reference: 9391 NB
Consultant: Nine Broodryk 

Job Description:  

• Provide Expert Guidance: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
• Troubleshooting Assistance: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
• Customer Interaction Management: Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
• Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
• Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
• Adherence to Communication Protocols: Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
• Requirements Translation: Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
• Documentation Management: Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
• Client Confidence Building: Instill confidence in clients by consistently delivering a professional level of service and support.
• Team Support: Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
• Risk and Issue Communication: Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
• Client Engagement Management: Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.

Qualifications: 

• Senior Certificate/Matric
• One-year IT qualification and/or business qualification
• ERP system background and/or background the fruit industry is advantageous

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
• We reserve the right to only conduct interviews with candidates of choice. 
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

Submit CV

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