Service Consultant

Reference: 9391 NB
Consultant: Nine Broodryk 

Job Description: 

  • Provide Expert Guidance: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
  • Troubleshooting Assistance: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
  • Customer Interaction Management: Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
  • Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
  • Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
  • Adherence to Communication Protocols: Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
  • Requirements Translation: Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
  • Documentation Management: Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
  • Client Confidence Building: Instill confidence in clients by consistently delivering a professional level of service and support.
  • Team Support: Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
  • Risk and Issue Communication: Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
  • Client Engagement Management: Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.


  • Senior Certificate/Matric
  • One-year IT qualification and/or business qualification
  • ERP system background and/or background the fruit industry is advantageous

How to Apply: 

  • Email your comprehensive CV to 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.