Solution Architect

Reference: 9252 RL
Consultant: Rozel Liebenberg 

Job Description: 

  •  Writing of professional proposals to customers in order to address their needs while understanding their explicit requirements.
  • Customer engagements to clearly understand their requirements.
  • Present solution proposals to customers.
  • The position responsibility requires independent analyses, communication and problem solving.
  • Work is performed with little supervision and requires initiative and judgment.
  • To Progress/close incidents to satisfactory conclusion on the incident system.
  • Works with vendor support contacts to resolve technical problems.
  • To provide a mentor and training role to co-workers.
  • Some level of Technical Pre-Sales assistance to customers is expected.
  • Other Duties as required.

Qualifications: 

  • 5-7 years’ experience supporting Microsoft on premise and cloud environments.
  • 2-3 years’ experience in writing formal proposals to customers.
  • 2-3 years’ experience in presenting to customers, especially to high-level executives.
  • Understanding technically complex environments while being able to communicate requirements efficiently.
  • Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
  • Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
  • Experience and understanding of software and update deployment methodologies and technologies.
  • Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
  • Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
  • Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
  • Knowledge of business continuity services like High Availability and Backup services.
  • Knowledge of System Image deployment for workstations.
  • Knowledge of EDR solutions.
  • Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
  • Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening.
  • Customer Service experience.

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.