Specialist Back-Office Operational Support

Reference: AV 6704

Consultant: Anneke Viviers


ECW Administrative functions

  • Manage the Mobile Money Merchant dispute handling process
  • Manage the Mobile Money Merchant onboarding process
  • Monitor the Mobile Money System Audit Trail
  • Manage and process the PIN Reset process through authentication for Mobile Money Merchants
  • Execute and manage the Mobile Money Access Request process for internal users from end to end
  • Manage the internal user profiles, roles and permissions providing monthly reports
  • Perform daily testing on all features (card acceptance, Cash acceptance VAS purchases, merchant liquidations, etc.)
  • Perform reversals of merchant and/or customer funds
  • Execute suspensions, revivals and live cycle of customer wallets

Mobile Money Operations

  • Run MIS reports and produce statistics for trend analysis and other variables (e.g. number of new accounts opened)
  • Manage turnaround times for merchant support as per the Service Level Agreement concluded with front-line units and trade marketers
  • Take ownership and manage the storage and access of all KYC (Know-Your-Customer) documentation ensuring the availability of electronic back-up copies and ease of retrieval
  • Register all merchants within the agreed turnaround times as stipulated in the Service Level Agreement
  • Execute the testing of all new Mobile Money products, promotions ensuring adherence to MFS operational business rules as well as product-specific business rules
  • Take responsibility for all back-office process risk and audit management issues as well as anti-money laundering issues
  • Follow up on the resolution and closure of all remedy incidents that have been logged
  • Differentiate between the various types of merchants and apply appropriate administrative policies and procedures
  • Compile daily reports on the review of MSISDN updates, PIN resets and adjustments
  • Analyse all transactions and report on any anti-money laundering alerts
  • Assess and provide input into the streamlining of the documentation process with emphasis on improvement and innovation

Reporting & Insights

  • Assist in preparing regulatory compliance reports with regards to Anti-Money laundering and other legislation
  • Compile high level reports daily outlining KPIs for the MFS Back-Office business unit
  • Compile and present detailed reports on a weekly basis on KPIs and the overall administrative back-office performance
  • Compile and present detail reports on monthly back-office performance of the MFS business unit.
  • Collaborate with MFS Sales & Distribution and Other Business unit to compile management reports pertaining to the MFS business unit
  • Support internal MFS stakeholders on ad-hoc reporting and insights requirements for decision-making


  • 3-year Degree / Diploma preferred
  • Matriculation Certificate
  • 2-year experience in in an area of specialisation focusing on teamwork in medium to large organizations

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za