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Support Analyst

Reference: 5108 SH
Consultant: Sharleen Horn

Job Description:

  • To provide operational support across all our clients. The support includes daily monitoring of the environment, troubleshooting and resolving system issues.
  • Handling of day-to-day incidents and requests for information / transaction queries
  • Implementations of software and patches
  • Management of open incidents after hours, and working effectively to resolve these incidents
  • Assist with problem solving and information gathering (traces/ log files etc)
  • Technical support of our environment
  • Early identification of issues through monitoring
  • Basic monitoring and quality assurance checking
  • After hours, remote support on rotation
  • Documentation and contributing to the Knowledge base

Qualifications:

  • Senior Certificate
  • IT qualification (certificate/diploma or degree) advantages
  • Postilion Realtime or similar switching experience
  • Experience in an IT field with monitoring and incident management experience would be an advantage
  • Strong MS SQL skills will be advantageous

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za






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