Technical Support Consultant

Reference: 5645 SH
Consultant: Sharleen Horn

Job Description:

• Supports POS software, hardware development cycle to include needs analysis, specifications, testing, troubleshooting and deployment.
• Analyzes user’s needs and develops functional specifications.
• Performs QA Testing, interpretation and analysis of results of tests.
• Deploys software and hardware.
• Provides technical support for POS Help Desk.
• Train users and technical staff in the use of new software.
• Works with users and IS staff to develop and modify systems to meet current and future needs.
• Supports user maintenance requests.
• Responsible for configuring the POS solution and installing customer solutions.
• Setting up menu’s and product catalogues as intelligently as possible for new customers.
• Use the Company’s online CRM tool to capture the information relating to all customer interactions and requests.

Qualifications:

• Knowledge of PCs and telecommunications required.
• College degree or related work experience.
• Knowledge of the Windows 7 & XP environments and SQL Server database.
• Knowledge in setup, configuration and troubleshooting of LAN/WAN networks.
• Must be detail oriented with a team-oriented, collaborative attitude.
• Proven analytical, evaluative and problem solving abilities.
• Self-motivated and directed.
• Ability to work occasional weekends and evenings for special projects.
• Comp TIA A+, Network+ certification a plus,
• Windows 7/10 Configuration and deployment experience a plus,
• They need good knowledge of PCs, Windows, networks and printers.
• Good communication skills – structured problem approach to problem-solving and must love learning.
• Training of our markets & products will be provided.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.