Reference: AV 6700
Consultant: Anneke Viviers
- Meet all own production quotas and goals.
- Assist the Advanced L3 Merchant team when directed to do so.
- Do the following:
- Understand corporate client needs and the manufacturing preload specification.
- Do device activation with specified parameter downloads, SIM & software installations.
- Ensure 100% quality assurance tests are applied as per corporate client specification.
- Ensure correct devices are prepared for dispatch.
- Develop and grow the knowledge base of frequently asked questions.
- Become fluent in demonstrating L3 solutions on the devices using remote technology.
- Become an expert on using all platforms, specifically using: the EPR system; the support systems (VoIP, WhatsApp, Ticketing); the payment and terminal management platforms
- Process your daily workflow / calls /support / orders / quotes on CRM platform.
- Assist merchants with additional software on the devices as directed.
- Ensure client satisfaction, and promptly escalate critical problems to supervisors.
- Communicate important feedback from Merchants internally.
- Grade 12 or similar level of education.
- Two years’ previous experience in customer support.
- A proven technical / point-of-sales exposure.
- Excellent verbal and written communication skills.
- Persuasive and goal oriented.
- Excellent verbal communication skills.
- Computer, android and web skills and experience with tracking and recording call information, updating customer profiles, and entering and tracking merchandise.
How to Apply:
- Email your comprehensive CV to email@example.com.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
To apply for this job email your details to firstname.lastname@example.org