Technical Support (Device Activation)

Reference: AV 6700

Consultant: Anneke Viviers

Description:

  • Meet all own production quotas and goals.
  • Assist the Advanced L3 Merchant team when directed to do so.
  • Do the following:
  • Understand corporate client needs and the manufacturing preload specification.
  • Do device activation with specified parameter downloads, SIM & software installations.
  • Ensure 100% quality assurance tests are applied as per corporate client specification.
  • Ensure correct devices are prepared for dispatch.
  • Develop and grow the knowledge base of frequently asked questions.
  • Become fluent in demonstrating L3 solutions on the devices using remote technology.
  • Become an expert on using all platforms, specifically using: the EPR system; the support systems (VoIP, WhatsApp, Ticketing); the payment and terminal management platforms
  • Process your daily workflow / calls /support / orders / quotes on CRM platform.
  • Assist merchants with additional software on the devices as directed.
  • Ensure client satisfaction, and promptly escalate critical problems to supervisors.
  • Communicate important feedback from Merchants internally.

Qualifications:

  • Grade 12 or similar level of education.
  • Two years’ previous experience in customer support.
  • A proven technical / point-of-sales exposure.
  • Excellent verbal and written communication skills.
  • Persuasive and goal oriented.
  • Excellent verbal communication skills.
  • Computer, android and web skills and experience with tracking and recording call information, updating customer profiles, and entering and tracking merchandise.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za