Technical Support (Device Assessments & Repairs)

Reference: AV 6666

Consultant: Anneke Viviers

Description:

• Meet all own production quotas and goals.
• Assist the Advanced L3 Merchant team when directed to do so.
• Receive, warehouse, analyse and dispatch L4 devices
• Ensure 100% company policy is applied.
• Understand corporate client needs and the manufacturing preload specification.
• Do device activation with specified parameter downloads, SIM & software installations.
• Ensure 100% quality assurance tests are applied as per corporate client specification. a
• Develop and grow the knowledge base of frequently occurring issues.
• Become fluent in demonstrating L3 solutions on the devices using remote technology.
• Become an expert on using all platforms, specifically using:
•  the EPR system
•  the support systems (VoIP, WhatsApp, Ticketing)
•  the payment and terminal management platforms
• Process your daily workflow / calls /support / orders / quotes on CRM platform.
• Promptly escalate critical problems to supervisors.
• Communicate important feedback from Merchants internally.

Qualifications:

• Grade 12 or similar level of education.
• Two years’ previous experience in technical repairs.
• A proven technical / point-of-sales exposure.
• Excellent verbal and written communication skills.
• Computer, android and web skills and experience with tracking and recording call information, updating customer profiles, and entering and tracking merchandise.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.