Reference: AV 6669
Consultant: Anneke Viviers
- Manage Staff, Contractors and Labour Brokers
- Software needs specifications to development teams to meet merchant needs (platforms & apps)
- PayCloud Merchant Operations (Acquisition, Reconciliation and Settlements)
- Commercial aspects of Cashier App, Partner and Acquirer integrations
- Acquirer commercial relationships for Device Hosting and Scheme Compliance.
- Merchant Training Team and escalations (Train & Support L1 & L2)
- Manage and optimize support channels (VOIP, WhatsApp & Freshdesk)
- Manage Support division within budget:
- Merchant Support Supervision Team
- Empower Client Call Centers and Regional Staff with Merchant Support Training
- Manage Merchant Onboarding & Termination processes
- Manage Support Escalations with another company
- Manage scheme updates and compliance
- Must have relevant Batchelors Degree and experience in card-present and payment processing in:
o Payment industry (gateway)
- Management experience
- Able to engage with people well and build strong relationships
- Get satisfaction from team’s track record in solving client problems
- Can organize staff and tools into efficient production
How to Apply:
- Email your comprehensive CV to email@example.com.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
To apply for this job email your details to firstname.lastname@example.org