Manager (Client & Merchant Support)

Reference: AV 6669

Consultant: Anneke Viviers

Description:

• Manage Staff, Contractors and Labour Brokers
• Software needs specifications to development teams to meet merchant needs (platforms & apps)
• PayCloud Merchant Operations (Acquisition, Reconciliation and Settlements)
• Commercial aspects of Cashier App, Partner and Acquirer integrations
• Acquirer commercial relationships for Device Hosting and Scheme Compliance.
• Merchant Training Team and escalations (Train & Support L1 & L2)
• Manage and optimize support channels (VOIP, WhatsApp & Freshdesk)
• Manage Support division within budget:
• Merchant Support Supervision Team
• Empower Client Call Centers and Regional Staff with Merchant Support Training
• Manage Merchant Onboarding & Termination processes
• Manage Support Escalations with another company
• Manage scheme updates and compliance

Qualifications:

• Must have relevant Batchelors Degree and experience in card-present and payment processing in:

o Master/Visa

o Banking

o Payment industry (gateway)

• Management experience
• Able to engage with people well and build strong relationships
• Get satisfaction from team’s track record in solving client problems
• Can organize staff and tools into efficient production

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.