Manager (Client & Sales Operations)

Reference: AV 6864

Consultant: Anneke Viviers

Description:

  • Manage merchant acquisition from sales through contracting and onboarding.
  • Commercial aspects of Cashier App, Partner and Acquirer integrations.
  • Commercial relationships with Acquirers for Device Hosting and Scheme Compliance.
  • Merchant Training Team and escalations (Train in L1 sales & L2 support escalations).
  • Manage and optimize support channels (Ticketing, VoIP & WhatsApp).
  • Manage Sales division within budget:
  • – Training for sales and Merchant activation,
  • -Empower Client Call Centres and Regional Staff with Merchant sales training,
  • -Manage Merchant Onboarding & Termination processes,
  • -Track and report effectiveness of support escalations to Exco,
  • -Implement appropriate scheme updates and compliance.
  • -Ensuring revenue targets are achieved
  • Reporting to Chief Marketing Officer.

Qualifications:

  • Experience in sales / marketing and sales management
  • Must have relevant tertiary or Batchelors Degree
  • Experience in card-present and payment processing:
  • o Card and EFT rails
  • o Acquiring Banking
  • o Payment industry
  • Able to engage with people well and build strong relationships
  • Get satisfaction from team’s track record in exceeding client expectations
  • Can organize staff and tools into efficient production units

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za