Merchant Support Officer

Reference: AV 6962

Consultant: Anneke Viviers

Descriptions:

  • Meet and exceed operational targets set. 
  • Support and help merchants with onboarding. 
  • Train merchants to use their POS device to take payments and sell VAS. 
  • Train online merchants how to setup to optimise their client’s payment and communication experience. 
  • Provide exceptional customer support by responding accurately to phone, e-mail and WhatsApp enquiries. 
  • Assist merchants with installing and using additional software (such as Stock Management) on the devices as appropriate. 
  • Escalate critical merchant situations to management. 
  • Become fluent in demonstrating the devices and related software. 
  • Clearly explain the advantages and benefits of using the android device. 
  • Process your daily workflow / calls /support / orders / quotes on the respective platforms. 
  • Track and administer all your support cases to ensure timely resolution and follow-up 
  • Train new Support Officers in the full skills matrix. 

Qualifications:

  • Must have a clear Crim and Credit check. 
  • Minimum requirement Grade 12 or equivalent, relevant Diploma / Degree beneficial. 
  • Excellent organisational and time management skills 
  • Outstanding communication, interpersonal and administrative skills 
  • Excellent verbal presentation skills 
  • Critical thinker and problem solver 
  • Demonstrate creativity, resourcefulness, energy, passion, integrity, honesty, smart-
    thinking and teamwork capabilities. 
  • Be good at relationship building and maintenance. 
  • Must be able to operate in a regulated work environment. 
  • A support track record will be advantageous. 

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za