Reference: AV 6962
Consultant: Anneke Viviers
- Meet and exceed operational targets set.
- Support and help merchants with onboarding.
- Train merchants to use their POS device to take payments and sell VAS.
- Train online merchants how to setup to optimise their client’s payment and communication experience.
- Provide exceptional customer support by responding accurately to phone, e-mail and WhatsApp enquiries.
- Assist merchants with installing and using additional software (such as Stock Management) on the devices as appropriate.
- Escalate critical merchant situations to management.
- Become fluent in demonstrating the devices and related software.
- Clearly explain the advantages and benefits of using the android device.
- Process your daily workflow / calls /support / orders / quotes on the respective platforms.
- Track and administer all your support cases to ensure timely resolution and follow-up
- Train new Support Officers in the full skills matrix.
- Must have a clear Crim and Credit check.
- Minimum requirement Grade 12 or equivalent, relevant Diploma / Degree beneficial.
- Excellent organisational and time management skills
- Outstanding communication, interpersonal and administrative skills
- Excellent verbal presentation skills
- Critical thinker and problem solver
- Demonstrate creativity, resourcefulness, energy, passion, integrity, honesty, smart-
thinking and teamwork capabilities.
- Be good at relationship building and maintenance.
- Must be able to operate in a regulated work environment.
- A support track record will be advantageous.
How to Apply:
- Email your comprehensive CV to firstname.lastname@example.org.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
To apply for this job email your details to email@example.com