Operations Manager

Reference: 9510 AV
Consultant: Anneke Viviers 

Job Description:

  • Negotiate and secure profitable contracts
  • Handle Disciplinary Hearings and CCMA Cases
  • Multiple regions / site management portfolio
  • Ability to enhance current operations while turnaround failing businesses into high-performing avenues
  • Lead companies into new markets segments
  • Brand awareness and engagement
  • Introducing profit-driven initiatives that establish new revenue streams
  • Building a self-reliant network of franchisees that support each other’s successes and under-performing gaps, and to collaborate across all levels culturally and nationally.
  • Established standardisation of key supplier, contractor and costing specification model for all national food brands
  • Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.
  • All of which accelerate brand awareness, sales and category profitability
  • Focused on customer service excellence
  • Franchisee KPI achievement
  • Brand compliance
  • Staff recruitment and training
  • Launching stores and site selections
  • Ensured franchises achieve optimal GP margins by implementing turnaround strategies, improve existing processes, renegotiate supplier contracts, facilitate forums/regional meetings, and deliver sales-focused short-term strategies
  • Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review
  • Leading the launch, opening, management and optimisation retail outlet conversions
  • Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites
  • Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities
  • Operations advisor on key financial and operational areas such as merchandising, minimising expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing 


  • Position related tertiary qualification required
  • Min 5-7 years’ experience in a Regional / Area / Operations Manager role
  • Min 5-7 years’ experience in Franchisee / Fuel / Retail Operations
  • Driver’s license
  • Available to travel between sites & regions
  • Computer literate (MS Office & Google Suite)
  • Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.