Call Centre Manager

Reference:  AV 6561

Consultant: Anneke Viviers

Description:

• Manage consultants’ compliance in line with industry practices
• Manage consultants’ performance and growth
• Dealing with conflict and resolve internal issues
• Manage, leading and developing a team of senior consultants
• Deliver 100% success against KPI targets through strong Team building
• Establish and encouraging a learning environment that motivates agents daily
• Data and lead management
• Organising and conducting team meetings a team building

Qualifications:

• Experience in leading a team – at least 8 – 10 Senior Debt Consultants
• Manager will manage their team to grow them into more skilled consultants
• Must be able to work independent, but will mostly engage with Senior Manager daily
• Managing and encouraging the team of consultants to achieve daily, weekly and monthly KPI’s
• Matric
• Minimum of 3 years’ experience in the Debt Review/Counselling industry
• Must be familiar with lead management and data performance
• Very good computer and especially Microsoft/Excel skills

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.