Call Centre Manager

Reference:  AV 6561

Consultant: Anneke Viviers

Description:

  • Manage consultants’ compliance in line with industry practices
  • Manage consultants’ performance and growth
  • Dealing with conflict and resolve internal issues
  • Manage, leading and developing a team of senior consultants
  • Deliver 100% success against KPI targets through strong Team building
  • Establish and encouraging a learning environment that motivates agents daily
  • Data and lead management
  • Organising and conducting team meetings a team building

Qualifications:

  • Experience in leading a team – at least 8 – 10 Senior Debt Consultants
  • Manager will manage their team to grow them into more skilled consultants
  • Must be able to work independent, but will mostly engage with Senior Manager daily
  • Managing and encouraging the team of consultants to achieve daily, weekly and monthly KPI’s
  • Matric
  • Minimum of 3 years’ experience in the Debt Review/Counselling industry
  • Must be familiar with lead management and data performance
  • Very good computer and especially Microsoft/Excel skills

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za