Claims Consultant

Reference: 9214 NB
Consultant: Nine Broodryk 

Job Description:

  • Manage the end-to-end claims process from lodgment to settlement.
  • Day-to-day management of claim lodgments, customer inquiries, and validating reported insurance claims.
  • Answer incoming calls and provide customers with empathy, certainty, guidance, and support from lodgment to final resolution of claim situations and inquiries.
  • Provide accurate advice to customers and clear instructions on the next steps of what we will do and what we need the customer to do.
  • Identify potential fraudulent claims and follow agreed policies and procedures.
  • Effective communication with internal and external customers.
  • Ensure that customers and suppliers/service providers, including assessors and repairers, are contacted in a prompt, courteous, and knowledgeable manner.
  • Resolve complaints and disputes from clients, suppliers, or service providers within agreed service levels.
  • Ensure all incoming emails and tasks are actioned within defined service levels.
  • Authorise claim payments within the approved delegated authority of the position.
  • Ensure that claims are processed by policy guidelines, company procedures, approved suppliers, and industry laws and guidelines.
  • Effective and accurate notes on electronic claim files.
  • Ensure claims decisions are technically sound and communicated appropriately to all customers and stakeholders.
  • Manage individual productivity, to ensure that all work is completed daily including telephone calls, tasks, and claims.

Qualifications: 

  • If you have knowledge of the cycling industry, some insurance experience, or have completed a 3-year degree, you may be the one we’re looking for.
  • If working for an International Company, learning about Bicycle and Cyclist Insurance, and engaging with like-minded cycling addicts appeals to you, please get in touch.

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.