Client Success Executive

Reference: DB 6775

Consultant: Dorei Barnes

Location: Randburg / Hybrid

Description:

• Driving client value within key assigned accounts;
• Developing and maintaining meaningful client relationships that promote retention, delight, and client loyalty;
• Project management execution pertaining to client account projects/requests;
• Analyse client data/results and discuss trends/findings with clients;
• Aligning to key account management processes and strategies;
• Contributing towards sales through upsell in client accounts;
• Ensuring effective client onboarding;
• Training and support of clients;
• And minimising client churn;
• Manage all commercial aspects as per the account requirements.

Qualifications:

• 5+ years Client Success or Key Account Management experience in a SaaS, software or consulting company (essential)
• Proven experience in account managing blue-chip and/or large and/or complex clients (essential)
• Project Management experience (essential)
• Experience working with cross-functional teams (for example: product, development, marketing, etc.) (essential)
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals (essential)
• Experience and knowledge of technology and software industry (essential)
• Experience and knowledge of Client Experience (CX) (advantageous)
• Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential)
• Proven experience in representing written and statistical data (essential)
• Analytics and CX ability

 How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.