Client Success Executive

  • Full time
  • Randburg

Reference: DB 6775

Consultant: Dorei Barnes

Location: Randburg / Hybrid

Description:

  • Driving client value within key assigned accounts;
  • Developing and maintaining meaningful client relationships that promote retention, delight, and client loyalty;
  • Project management execution pertaining to client account projects/requests;
  • Analyse client data/results and discuss trends/findings with clients;
  • Aligning to key account management processes and strategies;
  • Contributing towards sales through upsell in client accounts;
  • Ensuring effective client onboarding;
  • Training and support of clients;
  • And minimising client churn;
  • Manage all commercial aspects as per the account requirements.

Qualifications:

  • 5+ years Client Success or Key Account Management experience in a SaaS, software or consulting company (essential)
  • Proven experience in account managing blue-chip and/or large and/or complex clients (essential)
  • Project Management experience (essential)
  • Experience working with cross-functional teams (for example: product, development, marketing, etc.) (essential)
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals (essential)
  • Experience and knowledge of technology and software industry (essential)
  • Experience and knowledge of Client Experience (CX) (advantageous)
  • Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential)
  • Proven experience in representing written and statistical data (essential)
  • Analytics and CX ability

 How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za