Head of Outbound Call Centre

Reference: 4845 SJ
Consultant: Sone Johnson

Job Description:

  • Work closely with the CEO on the call centre outbound process, helping to develop the cold calling strategy.
  • Recruiting and managing a team of cold calling and sales administration agents.
  • Lead from the front in terms of pipeline origination and ensure you successfully meet individual and team KPIs.
  • Mentoring as a player/coach to advance the team’s cold calling, prospecting and qualifying techniques, as well as follow-on tasks.
  • Manage the team successfully to ensure that all cold calling agents meet KPIs (cold calling numbers and number of demos booked in).
  • Ensuring that the CRM is kept up to date and lead details are accurately recorded.
  • Regularly reporting to the CEO on sales activity and KPI performance.
  • Collaborating with the Business Development Team and Marketing Team on sales strategy, execution and analysis.


  • Proven track record of building or managing a successful B2B SaaS cold calling team, ideally in the HR space but not essential.
  • 10+ years’ experience working in call centre outound B2B SaaS sales.
  • Metrics and process driven mindset with a proven track record of meeting individual and team cold calling KPIs.
  • Ability to discover individuals with exceptional sales skills, motivate, train, coach and develop the team.
  • Excellent general verbal and written communication. In particular, you’re excellent on the phone and have tried and tested cold calling techniques.
  • You are a self-starter and able to come up with and execute your own ideas.
  • You’re proactive, ambitious and commercially orientated.
  • Attention to detail in all aspects of work.
  • Good communication skills and a strong manager.
  • You have experience using a CRM to manage your team’s pipeline.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

To apply for this job email your details to exceedhr@exceed.co.za