Relationship & Sales Specialist

Reference:  DB 6992

Consultant: Dorei Barnes

Descriptions:

• Manage the lead and enquiry process, including liaison with clients, Group Sales team and hotels and events.
• Pro-actively look for opportunities and cross-sell to increase conversion.
• Build and maintain relationships to generate leads with Partners, both Corporate and Agents.
• Track inquiries and revenues in line with the processes in place in Zendesk.
• Ensure prompt turnaround in responses to clients, while adhering to timelines in place for key partners, according to existing service level agreements
• Conversion of inquiries; both directly with clients and working closely with the account managers and hotels sales manager.
• CRM Champion Zendesk. Daily maintenance of the internal sales tools used by the Sales team and main contact person.
• Grow the number of contacts per managed account and update online sales management databases
• Communicate details of requests with large revenue opportunities and create deal plan.
• Communicate via online sales management tool the contact details of new clients identified, to the appropriate sales person within the sales organization
• Maintain a high quality of data entry in the systems used, both manually and online
• Maintain a high level of product knowledge at all times, including pipeline.
• Attend sales visits, presentations and other trips with clients.
• Assist in any sales projects or special projects that relate to Hotel sales.
• Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the
• Maintain a good teamwork with the rest of the Sales team, and very much with the reservations teams at hotel level.

Qualifications:

• Higher education or equivalent previous experience in the hotel or events industry.
• General experience in property and Hotel Sales. Understands, communicates and supports Group corporate policies and guidelines.
• Have a high level of skills in customer relationship management to harness and work partner relations.
• Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
• Fluent in English language – written and verbal.
• Organized with the ability to plan and manage own workload.
• Must be a good active listener, with the intuition to recognize and act on potential sales opportunities.
• Good PC and technical skills with a good working knowledge of the Microsoft Office.
• Strong communication skills and are very comfortable over the phone and by email.
• High achievement drive with a proven ability to deliver results.
• CRM knowledge Zendesk.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.