Commercial Export Operations Account Manager

Reference: 10398 AV
Consultant: Anneke Viviers 

Job Description: 

  • Client Base Expansion
    • Market Analysis: Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.
    • Market Penetration: Develop and execute strategies for entering new markets and expanding the company’s client and commodity base.
    • Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.
  • Relationship Building
    • Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
    • Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
    • Client Retention: Implement strategies to retain existing clients and encourage repeat business.
  • Ensuring New client Engagement
    • Onboarding: Guide new clients through the implementation process
    • Growth: Grow the use of certain feature sets to unlock further revenue
  • Market Research
    • Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
    • Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.
  • Sales Strategy Development
    • Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
    • Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.
  • Pipeline and Target Management
    • Lead Identification: Outbound sales strategies growing the use of the product, enhancing use and increasing carton level return back on farm.
  • Sales Presentations
    • Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company’s products or services.
    • Live Demoing: Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
    • Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.
  • Product Knowledge
    • Product Expertise: Maintain a deep understanding of the company’s products or services, including their features, benefits, and unique selling points.
    • Customised Solutions: Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.
  • Feedback and Improvement
    • Client Feedback: Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
    • Agile Adaptation: Work collaboratively with product development and marketing teams to adapt offerings and strategies based on client input and market dynamics.

Qualifications: 

  • Bachelor’s degree in business, marketing, or a related field preferred
  • Driver’s licence (This role will include travel)
  • A minimum of 2 – 3 years’ experience in a logistics provider, export business, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
  • Experience in managing client / supplier relationships
  • Experience in analysing operational processes and/or logistics operations

How to Apply: 

  • Email your comprehensive CV to exceedhr@exceed.co.za. 
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 
  • We reserve the right to only conduct interviews with candidates of choice. 
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.