Key Account Manager

Reference: 10931 AV
Consultant: Anneke Viviers

Job Description:

• Key Account & Client Relationship Management:
  • Act as the primary point of contact for assigned key accounts, including developers, architects, and contractors.
  • Build and maintain long-term, trusted client relationships that support repeat business and referrals.
  • Proactively manage client expectations, communication and escalation of issues.
  • Identify opportunities to expand account value through upselling, cross-selling and scope optimisation.

• Sales, Tenders & Commercial Management:
  • Prepare and submit accurate, competitive quotations and tender submissions in line with company methodology.
  • Participate in tender negotiations and commercial discussions with clients and consultants.
  • Ensure pricing, scope and assumptions are clearly defined and approved prior to handover.
  • Protect company margin through disciplined commercial decision-making.

• Design, Shop Drawings & Technical Coordination:
  • Coordinate and review shop drawings to ensure technical accuracy, buildability and alignment with approved scope.
  • Conduct and/or oversee site measurements and technical site inspections.
  • Liaise with design, production and installation teams to resolve technical queries timeously.

• Project & Production Handover Management:
  • Ensure a structured and complete handover from sales to production and installation teams.
  • Confirm specifications, finishes, timelines, constraints and client expectations prior to manufacturing.
  • Monitor progress against agreed programs and proactively address risks.

• Project Execution & Close-Out:
  • Track project performance through manufacturing, delivery, installation and final snag resolution.
  • Coordinate final inspections, handovers and sign-offs with clients.
  • Ensure all contractual deliverables are met prior to project close-out.

• Team Leadership & Support Staff Management:
  • Directly manage and oversee assigned support staff operating under the Key Account Manager.
  • Allocate tasks, set priorities and monitor performance to ensure efficient workflow.
  • Provide mentorship, guidance and performance feedback to support staff.
  • Maintain discipline, accountability and professional standards within the team.

• Internal Coordination & Reporting:
  • Work closely with operations, finance and installation teams to ensure alignment.
  • Provide regular reporting on account performance, risks, forecasts and opportunities.
  • Ensure all documentation and CRM records are accurate and up to date.

Qualifications:

• Relevant tertiary qualification in Sales, Design, Construction Management, Project Management or a related field
• Minimum 5–8 years’ experience in a sales or key account management role, preferably within joinery, construction, interiors, manufacturing or related built-environment industries.
• Proven experience with JBCC contracts, or similar.
• Proven experience managing high-value clients and complex, multi-disciplinary projects from tender to installation.
• Demonstrated experience coordinating internal teams (design, production, installation) and managing support staff.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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