Guest Liaison

Reference: 11083 CDS
Consultant: Carina de Swardt

Job Description:

• Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.
• Assist lodge guests with reserving restaurants, tours, transfers
• To be fully conversant with all hotel rates, including rack, special offers and contracted.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Ensure guest history files are used and utilized correctly.
• Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
• Prepare and manage the arrival responsibility. Send out communication to all departments each morning by no later than 10h00.
• Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.

Qualifications:

• Qualification in Hospitality, Travel, Tourism will be preferred
• Preferably 2 – 3 years experience in concierge and reservations
• Knowledge of PMS systems
• Computer literate, knowledge of MS Outlook, Word and Excel is essential
• Proficiency in English; knowledge of additional languages is an advantage
• Comfortable in dealing with very distinguished clientele

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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