Help Desk Support Technician

Reference: 11106 AV

Consultant: Anneke Viviers

Job Description:

• Provide first-line and second-line technical support to clients.
• Manage and resolve support tickets using ManageEngine or similar systems.
• Support inbound calls through the 3CX queue.
• Monitor device connectivity and uptime through CMS.
• Log and track tickets for offline devices and service disruptions.
• Coordinate maintenance and replacement hardware with field technicians.
• Update Microsoft Planner for maintenance job coordination.
• Assist with quotations using DEAR where required.
• Maintain clear and professional communication with clients.
• Ensure accurate documentation of all support interactions and ticket updates.
• Support network monitoring, technical recovery, and queue management processes.

Qualifications:

• 1–3 years’ experience in a Service Desk or Help Desk environment.
• Experience troubleshooting connectivity and device-related issues remotely.
• Experience using ticketing systems such as ManageEngine or similar.
• Strong technical troubleshooting and problem-solving skills.
• Good understanding of device monitoring and network support.
• Experience with CMS monitoring tools (advantageous).
• Familiarity with Microsoft Planner, 3CX, and DEAR systems (advantageous).
• Strong communication and client service skills.
• Ability to manage multiple tickets and tasks efficiently.
• Strong attention to detail and documentation skills.
• Ability to work in a structured support environment and team rotation system.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za. 
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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