Client Account Administrator

Reference: 10999 AV
Consultant: Anneke Viviers

Job Description:

Client Support & Communication

• Act as the primary point of contact for clients within the Traffic Fines portfolio.
• Respond to client queries via phone, email, and virtual meetings in a timely and professional manner.
• Maintain strong client relationships by ensuring accurate and reliable service.

Quotations, Invoicing & Reconciliations

• Prepare and send service quotations according to client requirements and agreed pricing structures.
• Generate accurate invoices and distribute monthly account reconciliations.
• Investigate and resolve any billing discrepancies.
• Follow up on outstanding payments and assist with collections where required.

Reporting & Record-Keeping

• Prepare and share monthly reports on fines activity, disputes, and outcomes.
• Maintain accurate and up-to-date client records within internal systems.
• Ensure data integrity across all admin and reporting processes.

Issue Resolution & Internal Coordination

• Handle queries and disputes professionally, escalating when necessary.
• Collaborate with internal teams (Mediation, Accounts, Data Capture) to resolve issues efficiently.

Administrative Responsibilities

• Monitor account activity and ensure billing accuracy.
• Support team workflows by ensuring all client files and documentation are correctly maintained.

Qualifications:

• 2–4 Years in an administrative, accounts, or client service role (experience with quotations, invoicing, or reconciliations is advantageous).
• Matric (High School Diploma) required; further studies in administration, finance, or business are an advantage.
• Fluency in English and Afrikaans (verbal and written).
• Proficient in MS Office (Excel, Outlook, Word).

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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