Client Success Account Manager

Reference: 11358 NB
Consultant: Nine Broodryk

Job Description:

• Manage day-to-day relationships across a portfolio of client accounts.
• Understand client sustainability priorities, project requirements and expected outcomes.
• Coordinate project setup, budgets, timelines, responsibilities and internal handovers.
• Track project milestones, deliverables, deadlines, risks and dependencies.
• Coordinate delivery across consulting, product, data, reporting and enablement teams.
• Monitor onboarding, training, platform usage, data submission and reporting progress.
• Identify client, project and adoption risks and coordinate appropriate solutions.
• Maintain accurate account information and provide progress reporting.
• Support client retention, renewals, proposals and account growth opportunities.
• Escalate strategic or high-risk matters when required.

Qualifications:

• Minimum 2 years’ relevant experience in client success, account management, sustainability project management or client delivery.
• Minimum 2 years’ hands-on experience in carbon reporting, water stewardship, biodiversity or ESG-related projects.
• Experience across multiple sustainability areas strongly preferred.
• Experience within food, agriculture or fibre supply chains.
• Experience managing multiple clients, projects or workstreams simultaneously.
• Strong project coordination and stakeholder management skills.
• Experience coordinating technical specialists and cross-functional teams.
• Experience using project management, CRM or work-management systems.
• SaaS platforms, digital sustainability tools and Monday.com experience advantageous.
• Strong organisational, analytical and problem-solving skills.
• Commercial awareness with an understanding of client retention and account growth.
• Able to work independently within a collaborative team environment.
• Strong written and spoken English and Afrikaans; Spanish advantageous.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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