Technical Support Engineer

Reference: 11370 CM
Consultant: Christa Mostert

Job Description:

Provide first-line post-sales technical support to international customers.
Diagnose and resolve technical queries and escalate complex issues when required.
Manage customer issues through to resolution.
Develop and maintain support platforms, ticketing systems, FAQs and knowledge bases.
Manage customer onboarding and create training materials.
Maintain accurate customer hardware, firmware and configuration records.
Create technical documentation, user guides and troubleshooting resources.
Analyse recurring issues and work with engineering teams on product improvements.
Monitor support performance and improve customer support processes.

Qualifications:

BEng, BSc Eng, BTech or National Diploma in Electronic, Electrical, Computer or Mechatronic Engineering, or equivalent.
2+ years’ experience in a customer-facing technical role.
Understanding of RF and digital communication fundamentals.
Ability to interpret schematics, technical documents, test reports and telemetry logs.
Experience with laboratory equipment such as spectrum analysers, signal generators and power meters.
Understanding of FPGA firmware and embedded C.
Experience with Git, Jira, Confluence, Slack or similar tools.
Satellite, aerospace, RF/communications or embedded systems experience advantageous.
Python scripting and satellite communication knowledge advantageous.
Excellent English communication and technical writing skills.
Strong organisation, problem-solving and customer service skills.
Valid passport and willingness to travel internationally when required.
South African citizenship or valid work permit.

How to Apply:

Email your comprehensive CV to exceedhr@exceed.co.za.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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