Functions & Guest Experience Manager

Reference: 11193 MLR
Consultant: Michelle le Roux

Job Description:

• Manage weddings, conferences, private functions, and group bookings from enquiry to execution.
• Coordinate all event planning, administration, and operational requirements.
• Prepare quotations, confirmations, contracts, and event documentation.
• Maintain professional communication with clients throughout the event process.
• Liaise with internal departments to ensure seamless event delivery.
• Lead event briefings and oversee the successful execution of events.
• Ensure exceptional guest experiences and high service standards.
• Monitor event budgets, payments, and administrative reporting.
• Maintain quality standards and ensure every event aligns with the company’s hospitality offering.

Qualifications:

• Minimum 3 years’ management experience in hospitality, events, restaurants, hotels, lodges, or wine estates.
• Proven experience managing weddings, conferences, private functions, and group bookings.
• Strong event planning, organisational, and administrative skills.
• Experience preparing quotations, managing budgets, and handling event payments.
• Proficient in Microsoft Excel and administrative reporting.
• Excellent verbal and written communication skills.
• Strong leadership and problem-solving abilities.
• Ability to work under pressure and manage multiple events simultaneously.
• Detail-oriented with a strong focus on guest satisfaction and service excellence.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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