E-Commerce Systems Engineer

Reference: 10499 MLR
Consultant: Michelle le Roux

Job Description:

• System Design & Maintenance: Design, implement and maintain operational systems and tools. Oversee the overall health, functionality and continuous improvement of all digital operational systems.
• Process Engineering: Apply industrial engineering principles to streamline workflows, minimise waste and optimise throughput across processes.
• System / Platform Requirements: Serve as a link between operational needs and technical teams (both internal and external). Draft clear and structured Business Requirement Documents (BRDs) and translate business needs into technical specifications for developers.
• Continuous Improvement: Lead continuous improvement initiatives through root cause analysis, digital tool development and comprehensive process documentation.
• Data-Driven Optimisation: Identify and analyse system bottlenecks, define and track key performance indicators (KPIs), and drive performance enhancements. Capable of processing raw data and developing automated dashboards to support decision-making.
• Operational Collaboration: Partner with warehousing, logistics and customer service teams to deliver projects that enhance operational efficiency and customer experience.
• Engineering Projects: Plan, schedule, coordinate and monitor assigned engineering projects from initiation through to completion.
• Business Process Mapping: Create detailed process maps to document and analyse business workflows.
• Entity Relationship Diagrams (ERDs): Understand and develop data structures through the creation and interpretation of ERDs.

Qualifications:

• A Bachelor’s degree in Industrial Engineering or a related field
• Over three years’ experience in systems engineering, e-commerce operations, or process improvement
• Ability to write basic SQL queries
• Practical experience using diagramming tools (e.g. Microsoft Visio, Draw.io) to document and present processes
• Proficiency in Power Platform, SQL, Power BI and simulation software (advantageous)
• Exposure to Lean, Six Sigma or similar continuous improvement methodologies
• Familiarity with ERP or WMS platforms (advantageous)
• Excellent project management, organisational, time management and decision-making skills
• Fluency in Afrikaans and English
• Strong execution skills and attention to detail
• A passion for operations, digital commerce and emerging retail technology trends

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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