Senior Technical Support

Reference: 11350 MB
Consultant: Marié Bosman

Job Description:

  • Provide technical support and maintenance across clients’ IT environments.
  • Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
  • Install, configure and maintain desktops, laptops, peripherals and software.
  • Troubleshoot technical issues through onsite, telephone, email and remote support.
  • Manage incidents through to resolution and liaise with vendors when required.
  • Perform software, patch and update installations.
  • Provide technical guidance, mentoring and training to colleagues.

Qualifications:

  • 4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.
  • Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.
  • Strong knowledge of networking, TCP/IP, VPNs, routing, Wi-Fi, fibre, switches and routers.
  • Knowledge of printers, antivirus, server environments and Active Directory.
  • Customer service experience with strong communication and problem-solving skills.
  • Ability to work independently, take initiative and manage multiple tasks.
  • Strong team player with a customer-focused approach.
  • Grade 12 qualification.
  • A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.
  • Own vehicle and valid driver’s licence.
  • Willingness to work occasional evenings and weekends when required.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.




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