Client Success Account Manager

Reference: 11358 NB
Consultant: Nine Broodryk

Job Description:

• Manage and grow strategic client relationships.
• Act as the main contact for key clients and senior stakeholders.
• Manage client projects, budgets, timelines and deliverables.
• Coordinate internal teams to ensure successful project delivery.
• Manage client retention, renewals and account growth.
• Identify upselling and cross-selling opportunities.
• Monitor client satisfaction, engagement and platform usage.
• Support sustainability platform adoption and client feedback.
• Mentor and support Client Success/Account Management team members.
• Improve client onboarding and internal processes.

Qualifications:

• Relevant Bachelor’s degree / undergraduate qualification in Sustainability, Environmental Science, Environmental Management, Agriculture, Business/Commerce, Engineering, Economics, Project Management, Supply Chain Management or Development Studies.
• 6–8+ years’ experience in Client Success, Account Management, Project Management, Consulting, SaaS or a related commercial/client-facing role.
• Experience managing senior clients, multiple projects, budgets, timelines and risks.
• Experience with client retention, renewals and account growth.
• Strong project management and commercial skills.
• Strong leadership, communication and relationship-building skills.
• Strong Afrikaans and English communication skills.
• High proficiency in Microsoft Office.
• Experience with CRM/project management systems is advantageous.
• Knowledge or experience in sustainability, ESG, agriculture or SaaS is advantageous.
• Mature, organised, proactive and able to work under pressure.

How to Apply:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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